Responsible Gambling

At Monro Casino, we are committed to promoting responsible gambling practices among our players. We believe that gambling should be treated as entertainment, not a source of income. Our role is to provide a safe and enjoyable experience for all our players, while also ensuring that they gamble responsibly.

We support responsible play because it's essential for maintaining a healthy and balanced lifestyle. Problem gambling can lead to financial difficulties, relationship issues, and even mental health problems. We want to help our players avoid these risks by providing them with the tools and resources they need to stay in control.

As a licensed online casino, we comply with all relevant regulations and guidelines set by regulatory bodies. Our commitment to responsible gaming is reflected in our policies and procedures, which are designed to prevent problem gambling and promote safe play.

What Is Responsible Gambling?

Responsible gambling means treating gambling as entertainment, not a source of income. It’s about being aware of your limits, setting boundaries, and knowing when to stop playing. Problem gambling can manifest in different ways, including:

• Increasing bet sizes to chase losses
• Gambling beyond affordable means
• Neglecting personal or professional responsibilities
• Feeling anxious or distressed about gambling

Tools to Stay in Control

We offer a range of tools to help our players stay in control and gamble responsibly, including:

• Deposit Limits: Set limits on how much you can deposit into your account
• Wagering Limits: Limit how much you can bet on each game or session
• Session Time Limits: Set time limits for how long you can play in a single session
• Reality Checks: Receive reminders to take regular breaks and assess your play
• Loss Limits: Set limits on how much you can lose before taking a break
• Self-Exclusion Options: Exclude yourself from playing for a set period or permanently

How to Request Limits or Exclusion

If you feel you need help staying in control, you can request limits or exclude yourself by:

• Contacting our customer support team via live chat, email, or phone
• Logging into your account and accessing the responsible gaming section
• Downloading a self-exclusion form from our website

We will process your request as quickly as possible to prevent further gambling activity.

Support for Problem Gambling

If you are struggling with problem gambling, we’re here to help. We encourage players to seek professional advice and support if gambling is no longer enjoyable or negatively impacting their lives.

Common signs of problem gambling include:

• Chasing losses
• Borrowing money to gamble
• Lying about gambling habits
• Neglecting other areas of life

If you recognize these signs, we recommend contacting one of the following organizations:

• GamCare
• BeGambleAware
• Gambling Therapy

Protecting Minors

We take underage gambling very seriously and strictly prohibit it. We use age verification methods to ensure all players are over 18 years old.

If you are a parent, we recommend using parental control software to block access to online casinos from your child’s devices.

Resources and Useful Links

For more information on responsible gaming and problem gambling, please visit the following resources:

• GamCare
• BeGambleAware
• Gambling Therapy
• National Problem Gambling Helpline
• Self-assessment quizzes and tools (e.g. "Gambling: Is it you?")

Remember, we’re here to help you stay in control and enjoy responsible gaming. If you need any assistance or support, don’t hesitate to contact us.